- Types of Information Collected
In order to better provide you with CGM’s services, CGM collects different types of information, including the information identified below, about its users. CGM’s primary goal in collecting this information is to provide you with a smooth, efficient, and customized experience while using CGM’s websites and mobile applications.
Non-personally Identifiable Information. This refers to information that does not, by itself, identify a specific individual. CGM gathers certain information about you based upon your use of CGM’s websites and mobile applications in several ways. This information is compiled and analyzed on an aggregate basis. This information may include the Uniform Resource Locator (“URL”) that you visited before visiting CGM’s website, the URL that you visit after leaving CGM’s website, the browser you are using, and your Internet Protocol (“IP”) address. A URL is the global address of documents and other resources on the World Wide Web (“WWW”). An IP address is an identifier for a computer or device on a Transmission Control Protocol/Internet Protocol (“TCP/IP”) network, such as the WWW. Networks like the WWW use the TCP/IP protocol to route information based on the IP address of the destination. In other words, an IP address is a number that is automatically assigned to your computer or mobile device whenever you are surfing the WWW, which allows WWW servers to locate and identify your computer or mobile device. Computers and mobile devices require IP addresses in order for users to communicate on the internet. This collective data helps CGM develop and improve its websites and applications. It also helps CGM conduct internal research on its customers’ demographics, interests, and behavior in order to better understand and serve them.
Personally Identifiable Information. This refers to information that lets CGM know the specifics of who you are. When you engage in certain activities on CGM’s websites and/or mobile applications, such as logging into your account, opening a customer support ticket or contacting CGM to request information, CGM may ask you to provide certain information. It is completely optional for you to engage in these activities. If you elect to engage in these activities, however, CGM may ask that you provide personal information, such as your first and last name; your birthdate; either your full Social Security Number or the last four digits of your Social Security Number (depending upon your state of residence); your mailing address, email address, and/or phone number; your company (if applicable); the benefits you receive from qualifying programs and the dates associated with the same; proof of your identity; and/or other personal identifying information. When ordering products or services on CGM’s websites or website applications, you may be asked to provide a credit card number. Depending upon the activity, some of the information CGM asks you to provide is identified as mandatory and some as voluntary. If you do not provide the mandatory data with respect to a particular activity, you will not be able to engage in that activity.
Username and Password. To activate and manage your account and obtain access to certain web-based and/or mobile application-based services, CGM requires you to select a username and create a password. When using your account and/or providing your password, you must provide accurate and complete information to CGM. You are entirely responsible for maintaining the confidentiality of your password and are solely responsible for any activity conducted using your password. You agree not to use the account, username, or password of any other customer at any time.
Location Information. CGM may also collect location information, which may include your ZIP-code and street address, as well as the whereabouts of your mobile device. Location information is generated when your mobile device communicates with cell towers, W-Fi routers or access points and/or with other technologies, including the satellites that comprise the Global Positioning System.
Information collected from other sources. CGM may obtain personal information about you from other sources, including from commercially available sources such as data aggregators and public databases, as well as from CGM’s affiliates. This information may include your name, demographic information, interests and publicly-observed data, such as from social media. CGM may combine this information with the information we collect from and about you to help CGM tailor its communications to you and to improve its services and products.
- Collection Methods and Use of Information
Third Party Providers: CGM may use third party providers to facilitate its services, and therefore, may provide some of your personally identifiable information directly to them. In addition, CGM employs other companies and individuals to perform work on its behalf. These service providers have access to personally identifiable information and may use it as needed to perform their functions, but may not use it for any other purpose, except that they may aggregate your personally identifiable information with similar information from other customers in a manner that does not potentially identify you. CGM will encourage its service partners to adopt and post privacy policies. However, the use of your personally identifiable information by CGM’s service partners is governed by the privacy policies of those service partners, and is not subject to CGM’s control.
Cookies: Cookies are small files placed on your hard drive; each website can send its own cookie to your browser if your browser preferences allow it. You can configure your browser to accept all cookies, reject all cookies, or notify you when a cookie is sent. (Each browser is different, so check the “Help” menu of your browser to learn how to change your cookie preferences.) You are free to decline CGM’s cookies if your browser permits, although in that case, you may not be able to use certain features on CGM’s websites and/or mobile applications. Alternatively, a number of companies not related to CGM offer utilities designed to help you visit websites anonymously.
Requests from Law Enforcement or Judicial Authorities: CGM may be required by law enforcement or judicial authorities to provide personally identifiable information to the appropriate governmental authorities. CGM will disclose personally identifiable information upon receipt of a court order, subpoena, or to cooperate with a law enforcement investigation. CGM fully cooperates with law enforcement in identifying those who use CGM’s services for illegal activities. CGM reserves the right to report to law enforcement agencies any activities that it believes, in good faith, to be unlawful.
- Updating and Correcting Information/span>
CGM believes you should have the ability to access and edit the personally identifiable information that you have provided. You may change any of your personally identifiable information in your account online at any time by linking to your account in accordance with instructions posted elsewhere on this website and/or mobile application. You may also access and correct your personal information and privacy preferences by contacting us at:
101 Vickery Street
Roswell, GA 30075
Please include your name, address, and/or email address when you contact us.
CGM encourages you to promptly update your personally identifiable information if it changes. You may ask to have the information on your account deleted or removed; however, because CGM keeps track of past transactions, you cannot delete information associated with past transactions. In addition, it may be impossible to completely delete your information without some residual information because of backups.
- California Privacy Rights
Pursuant to California Civil Code Section 1798.83 (the “Shine the Light” law), California consumers are entitled to request information concerning whether a business has disclosed personal information to any third parties for that business’s direct marketing purposes. California residents may request the categories of personal information shared with third parties during the previous calendar year, if any. To make your request for information or to opt-out, please contact us at the address, phone number, fax number and/or email address above. CGM will not disclose your personal information to third parties for use in their direct marketing to you, without your consent.
- The Children’s Online Privacy Protection Act of 1998
CGM is concerned about the safety and privacy of children who use the WWW. Pursuant to the Children’s Online Privacy Protection Act of 1998, CGM will never knowingly collect personally identifiable information from anyone under the age of 13 without prior verifiable parental consent and may limit participation in certain services CGM provides to individuals over 13 years of age. A customer must be 13 in order to retain CGM’s services. If CGM becomes aware that a child under the age of 13 has or has attempted to provide it with personally identifiable information, CGM will use its best efforts to remove such information from its files. If a parent or guardian becomes aware that his or her child has done this, he or she should contact CGM at the address, phone number, fax number and/or email address above.
- Security of Information
CGM uses standard industry practices to safeguard the confidentiality of your personally identifiable information. The security of your personally identifiable information is of CGM’s utmost concern. Your personally identifiable information is protected in several ways. Access by you to your personally identifiable information is available through a username and password selected by you. This password is encrypted. CGM recommends that you not share your password with anyone. In addition, your personally identifiable information resides on a secure server that only selected CGM personnel and contractors have access to via password. CGM encrypts your personally identifiable information to prevent unauthorized parties from viewing such information when it is transmitted.
Non-personally identifiable information also resides on a secure server and is only accessible via password. Since this information is not accessible from outside CGM, you will not be asked to select a password in order to view or modify such information.
To the extent available, and in order to most efficiently serve you, credit card transactions and order fulfillment are handled by established third party banking, processing agents and distribution institutions. They receive the information needed to verify and authorize your credit card or other payment information and to process your order.
Unfortunately, no data transmission over the WWW or any wireless network can be guaranteed to be 100% secure. As a result, while CGM strives to protect your personally identifiable information, you acknowledge that: (a) there are security and privacy limitations of the WWW, which are beyond CGM’s control; (b) the security, integrity and privacy of any and all information and data exchanged between you and CGM through this website cannot be guaranteed; and (c) any such information and data may be viewed or tampered with in transit by a third party.
- Other Privacy Issues